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Collecting International Cargo

INSTRUCTION FOR COLLECTING INTERNATIONAL CARGO

I.Time
1. Working time:
       - From Monday to Saturday, except Sunday, National Holiday and
         legal-regulated day-off.
       - Morning: 07h30 – 11h30, Afternoon: 13h00 – 16h30

  2. Time to service special requirement:
     2.1 Express cargo collection: notice 60 minutes before ETA
     2.2 Transport to the downtown warehouse:
       - During the day: notice before 13h30 the same day.
       - The next day: notice before 16h30 of the previous day
     2.3 Overtime services: to get customs permissions and
       send letter in writing to company before 15h30.

You can contact directly at help-desk or via the following addresses:
       - Email: tracing.imp@noibaicargo.com.vn
       - Tel: (04) 38865592 or (04) 35840905 ext: 3342/3345/3346
       - Fax: (04) 38840488

   II.DOCUMENTARY REQUIREMENT
   1. For personal cargo:
       - Valid identification card or passport of the person.
       - Other documents relating to the consignment.

   2. For company’s cargo/ customers authorised:
       - Valid identification card or passport of the person.
       - Valid letter of authorisation . In case that a bank is the consignee in AWB,
         the customer must have the bank’s authorised documents.
       - Other documents relating to the consignment.

III. STEP TO COLLECT CARGO:
	*A. Aviation procedure:* The customers are pleased to prepare all relevant documents and stand in queue in front of the counter as follow: 1. Import counter: numbered equivalent with the last number of AWB number (MAWB). 2. Personal, FOC, COMAT counter: proceed with personal consignment, FOC, COMAT. 3. Special services counter: proceed with special consignment ( DG, VAL..) or express cargo. 4. Help desk: answer customer’s questions, requirements during and after collecting procedure. B. Pay charges: Please pay relevant charges at Cashier counter after finishing aviation procedure. C. Custom clearance: Customers are pleased to contact Customs department for importing cargos. D. Collecting cargo: please present cargo release sheet , invoice, AWB at warehouse section